Was brutally cut to the disk, the firmware trying to save data with However, the data lists 11 "Unsafe Shutdowns". The SMART data of your disk shows that it is in absolutely perfect shape Intel Optane Memory and Storage Management is irrelevant for you and A recurring error like this is just unacceptable.Īs you don't have Intel SSD with Optane in your laptop, the They should replace the SSD under warranty. If the helpdesk isn't very helpful be persistent and get this escalated. Another reason for the backup I mentioned.) (That also means a re-install of Windows. It it doesn't go way after updates call HP again and make this a warranty issue. Sometimes a thing like this is a glitch that disappears with an update, so that may help. Try updating all bios/firmware/drivers with the latest version from the HP website. (And personally I would not consider this laptop to be reliable at all with this error.) And it may get worse suddenly.įirst of all: Make a backup of anything important on that laptop as the SSD can fail completely at any time if this problem gets worse. This indicates a problem with the RAM cache, which will usually not go away by itself. Now the Optane software thinks there is an error, but a SMART test on the SSD part is fine. The Optane driver software glues these together so Windows considers the combination to be a single device. ![]() So essentially the M.2 SSD in your laptop is not just an SSD, but also contains a 16 GB RAM chip that acts as an extra disk-cache. Does that mean my computer has a newer driver than the Intel website? Or that's not the right place to look for RST driver information? The link you sent me shows that the latest driver is 17. When I looked in the Intel Optane Memory and Storage Management software, it shows me the driver version is 18. Now my D and E partitions have disappeared. ![]() ![]() Today Intel Optane Memory and Storage reported this error 5 times in a short duration of time. My main concern is whether this is a serious problem (As Tonny mentioned "the SSD can fail completely at any time") Has anyone encountered a similar problem? But they were not able to resolve the issue. I've contacted HP technical support, their tech support personnel deleted files in %temp%. I did that, but I still couldn't resolve the issue. Some have suggested an error check on my disk.
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